Policies

Our service is hotel to hotel and it is necessary to indicate the correct name of both hotels when booking.
Cancellations made less than 15 days prior to service will be charged 100% of the total cost.
Cancellations can be made free of charge within 15 days prior to departure; after that time 100% of the rate will be charged.
Refund charges, such as payment platform or bank fees, are to be borne by the customer.
NO SHOWS will be charged 100% of the rate.
Pick up time may vary by about 15 minutes depending on traffic.
At the pick-up location the driver will wait a maximum of 10 minutes for a customer as this is a shared service.
If the passenger does not show up 10 minutes after the pick-up time, it will be considered NO SHOW and 100% of the fare will be charged.
In a private service the waiting time is a maximum of 30 minutes after the agreed time.
In private transfers from the airport, the passenger must inform about any kind of delay in the flight, the maximum waiting time will be 2 hours.
Carry-on items are the responsibility of the passenger during the entire trip and must remain with the passenger at all times during the trip.
Montetravel is not responsible for loss or damage to carry-on items and luggage that are properly supervised by the passenger.
Children between 6 months and 3 years of age must use a baby seat during the trip. These are provided free of charge and must be requested at the time of booking.
All transfers include a 15-minute rest stop. This stop may be a connection point or may involve a change of vehicle depending on the route.
Pets will not be allowed.
Montetravel may change or cancel any service with refund for reasons beyond its control, such as: strikes, weather conditions, local war or guerrilla warfare, public demonstrations, natural disasters or acts of terrorism.
In case of legal disputes between the client and Montetravel both parties agree to follow the guidelines of the legal jurisdiction of the Republic of Costa Rica.